Any items designated with our “60 day satisfaction guarantee” are eligible to be returned. If you are not satisfied for any reason, you may return your item within 60 days from the order ship date.
US Domestic Orders
US Domestic orders containing products eligible for “free return shipping” can print a courtesy UPS return label from our Return Order Portal up to 60 days from the order ship date. Once the new label is affixed to the package, it can then be dropped off at any UPS Drop Off Location. Alternatively, you can Schedule a UPS Pickup of your return package. The UPS Returns system handles sending the package back safely to us.
International shipments can also be returned, however it is the responsibility of the buyer to ship the item back to us. Please note that we cannot refund the original shipping costs. We also cannot refund taxes paid on international orders since we are billed these costs by UPS. Please insure your shipment and provide us with a tracking number along with your order number so that we can properly issue your refund.
- You are responsible for making sure the item you return is complete. All original packaging and accessories must be included.
- You are responsible for making sure the item you return to us arrives working, undamaged, and otherwise like new condition.
- If you arrange the return shipping: Carbide Audio is not responsible for lost, stolen, or damaged packages in transit. Carbide Audio is also not liable for any uninsured packages. Please use a shipping method that is trackable and insured, such as UPS.
- Returns must be dropped off for shipment within 60 days of the order ship date. All returned items are carefully inspected and tested. Items returned after 60 days, or items that have been damaged, due to misuse or abuse, or to an act of nature, may NOT be entitled to a full refund. If that happens, we may refuse to accept the product for return, or we may assess a restocking fee that will be deducted from your refund.
Once your return is received and verified by us, you will be refunded the purchase price for the item. The refund will typically be issued within 3 business days of receiving the return package.
Handling time for new orders is typically 3 to 5 business days. You will receive an email containing tracking information shortly before your package ships.
US Domestic packages ship via UPS Ground which has a 3-5 day transit time.
International packages ship via UPS Worldwide Expedited or UPS Standard which has a 3-7 day transit time. Please note that customs clearance can add additional transit time in some situations. It is the responsibility of the buyer to be available for delivery of the shipment. UPS will make several delivery attempts after which the item will be returned to us. In this case it will be considered a return and the return shipment cost will be deducted from the refunded amount.
Tax and Import Duties Policy
US Domestic orders shipping to a Texas address are assessed Sales Tax.
International orders are assessed a tax based on the import duties and taxes (VAT for example) for that country. Import duties and taxes are collected up front at the time of checkout to simplify customs clearance and to ensure that you are not responsible for any additional fees upon delivery. We cannot declare a lower value on customs declarations.
All prices on our website are specified in USD. We also accept other major currencies. The availability of other currencies is dependent on your geographic location or the shipping location specified on the checkout page. You can switch between the currently selected language and currency via the drop downs on the header section of each webpage.
Note that prices displayed in other currencies are rounded values based on the current conversion rate to USD. A change to the price of a product in another currency might be due to a change in the exchange rate.
Collection and Use of Personal Information
- You can visit the websites of CARBIDE without revealing any personal information. However, CARBIDE needs certain personal information if you wish to purchase our products, register for an affiliate account, or use certain CARBIDE services.
- Where required, this information may include your personal contact information and/or your company contact information. CARBIDE will use this information to reply to your inquiries, to provide you with requested products and services, to set up your member’s account, and to contact you regarding new products and services.
Collection and Use of Non-Personal Information
- CARBIDE automatically receives and records non-personal information on our server logs from your browser including your IP address, cookie information as defined below, and the page you requested. CARBIDE does not connect this non-personal data to any personal information collected from you.
Information Sharing and Disclosure
- CARBIDE may disclose your personal information to third parties who work on behalf of CARBIDE to provide products and services requested by you. We will share personal information for these purposes only with third parties whose privacy policies are consistent with ours or who agree to abide by our policies with respect to personal information.
- CARBIDE may otherwise disclose your personal information when:
- We have your express consent to share the information for a specified purpose;
- We need to respond to subpoenas, court orders or such other legal process;
- We need to protect the personal safety of the users of our websites or defend the rights or property of CARBIDE;
- If you do not consent to the collection, use or disclosure of your personal information as outlined in this policy, please do not provide any personal information to CARBIDE. If you have provided personal information to CARBIDE and no longer consent to its use or disclosure as outlined herein, please Contact Us.
- Unfortunately, no data transmission over the Internet can be considered 100% secure. However, your CARBIDE Information is protected for your privacy and security. In certain areas of our websites, as identified on the site, CARBIDE uses industry-standard SSL-encryption to protect data transmissions.
- We also safeguard your personal information from unauthorized access, through access control procedures, network firewalls and physical security measures.
- Further, CARBIDE retains your personal information only as long as necessary to fulfill the purposes identified above or as required by law.
- CARBIDE may at any time, without notice to you and in its sole discretion, amend this policy from time to time. Please review this policy periodically. Your continued use of CARBIDE websites after any such amendments signifies your acceptance thereof.
Questions or Suggestions